The Civil Resolution Tribunal worked closely with Eclipse to redesign the existing site, modernizing the CMS for ease of use internally and re-structuring all content for a better user experience and search engine optimization. As Canada’s first online tribunal providing dispute resolution, thoughtful information architecture was crucial for the new site. Eclipse worked with the Civil Resolution Tribunal to re-write the content into succinct information sections, and designed infographics and calls to action to inform and direct the user towards the Solution Explorer tool, which helps resolve client disputes. The site was built to integrate the external Solution Explorer tool, as well as an external decision posting tool (Decisia) using an iframe. Warm imagery, bright colours and a video tutorial make the site approachable and inviting.
